Opis stanowiska

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Wymagania

• Experience as Sales Team Leader
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule on site from our office in Warsaw
• Fluency in English and Swedish/Norwegian/Danish/Finnish

Oferujemy

• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge,
• Embrace an international and diverse work environment that broadens your horizons,
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential,
• Team-building events to foster a collaborative work environment,
• Private medical care,
• Contract of employment